Join our team! Lavelle Industries is seeking an IT Support Specialist to provide support to IT users within Lavelle Industries’ facilities in Burlington and Whitewater, WI and Monterrey, Mexico. In this role you will have the opportunity to identify continuous improvement opportunities, process improvements and the creation of standard work practices. Equally important is participating in the upkeep of our Network Systems, working hand in hand with our Network Administrator.

Key Responsibilities:

• Management and execution of the organization’s Helpdesk process – responding to the most urgent and important requests first, while responding to all requests within a timely manner
• Appropriately and effectively communicate with internal and external customers – written and oral
• Identify Helpdesk trends and propose/implement solutions to reduce Helpdesk recurring issues – including standard work development, investigation to determine and eliminate root cause issues and project planning
• Actively work to remove obstacles by managing the technical resources available internally
• Daily support of backups, Windows updates, and day-to-day security upkeep as well as responding to issues as they arise
• Manage consignment inventories to meet customer expectations and overall company goals
• Make recommendations regarding the purchase of equipment as required
• Work on projects with the Network Administrator in order to sustain the health of the network and assist in implementing upgrades and improvements  
• Keep up with technological trends and advances

Experience:

The successful candidate will have a blend of education and experience for this position:

• High School Diploma required; Associates or Bachelor’s Degree in an IT or related field preferred, but not required or equivalent experience 
• A demonstrated desire to learn and stay current with recent trends and technology
• Software: experience with installation, support and troubleshooting of Windows Servers, Microsoft Office Suite, Active Directory
• Hardware: experience with PC workstations, servers and laptops. Printers, Cisco switching and routers and a variety of smart devices
• Provide support to users of Adobe, Creative Cloud, Solidworks, AutoCAD, miniTab, Sage FA
• Preferred experience includes: Linux RedHat, UniVerse, SQL Server, Cisco CUCM, ESXI and VSphere
• Solid conceptual understanding of networking
• Ability to communicate with personnel outside of the IT department to probe for the root cause of an issue and share resolution and troubleshooting details in a communication style appropriate to their technical knowledge
• Willingness and availability to be on-site between the hours of 7am and 5pm, as well as available intermittently for emergency support 
• Must be able to be insured as an Authorized Driver per the company policy in force
• Ability to speak Spanish is a plus

Personal Skills and Attributes:

• Confident, autonomous self-starter. Comfortable performing multifunctional tasks while achieving desired results.
• Energetic, enthusiastic, responsible and positive, regardless of obstacles.
• Collaborative and constructive relationship with customers, manufacturing staff, sales and management. 
• Strong work ethics, a blend of hustle, process capability, and problem solving.
• Persuasive and tactful with customers while performing required functions and obtaining company goals.
• Interpersonal skills – interested and is able to develop and maintain strong relationships through technical knowledge, personality, and communication. 
• Time is of the essence mentality – regular follow-up versus “I’m waiting for…”
• Organized to perform multifunctional tasks without adversely affecting results