At Lavelle we believe in continued learning, visible problem solving and helping our employees grow. We offer a competitive salary and benefits package, including an on-site FREE health clinic, casual attire and/or uniforms, and paid vacation and holidays. Did we mention our aim is to "Stay in business forever and have fun!"
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Join our team! Lavelle industries is looking for a Customer Service/Product Support Representative.
As a Customer Service/Product Support Representative, you will work closely with other team members to provide outstanding service to our customers and end-user consumers by answering questions, handling complaints, troubleshooting technical questions with our toilet repair products, and processing customer purchase orders.
We are proud to be a stable USA manufacturer in business for over 100 years, and we are thriving and growing. We are the market leader in toilet repair products sold in the largest home improvement and hardware retailers, including Home Depot, Lowe’s, Ace Hardware, Menards, Walmart, Target, and more. Yes, our careers are in the toilet, and we have a lot of fun with our award-winning, USA-made products! Our customers say it best: We lead our industry with the highest average consumer review rating of 4.5 stars. We have a unique culture as a woman-owned and family-owned business. We focus on employee development and continuous improvement.
The Customer Service/Product Support Representative is responsible for handling a high volume of inbound inquiries through phone and email ranging from routine to complex, and responding in an efficient, friendly, and complete manner. Additionally, they will be responsible to work directly with our customers to accurately process orders into our software system.
The successful candidate will have a blend of education and experience for this position.